Privacy, in plain English.

Website privacy notice · enquiry notice 2026-07-22.v2

Who we are. IKAN Relocation Services India Pvt Ltd, CIN U74140DL2010PTC202270, registered office at DTJ 919-920, 9th Floor, DLF Tower B, Jasola, New Delhi 110025, India. Privacy requests can be sent to enquiry@ikan.com or by post to the registered office, marked Privacy request.

This website notice is adapted from IKAN's published privacy policy. It describes this public website, including AIRA and the enquiry forms; it does not replace a client contract, employee notice or case-specific privacy notice.

What we collect, and why

• The contact form. The details you type, such as your name, email, organisation, audience, city, service, timing and message, are used to route, respond to and manage the enquiry, protect the service and meet legal obligations. The form shows a point-of-collection notice before submission; the accepted notice version is stored with the record. Details are not sold or added to unrelated marketing without consent.
• The AI concierge.When you send a question to AIRA, the question, the current page, the conversation needed for context and any non-sensitive routing choices you explicitly kept in the browser move brief are sent to Anthropic's Claude API to generate the answer. The move brief can contain only audience, direction, India city, service and broad timing. IKAN does not use those conversations to train an IKAN model. Do not enter passport numbers, case files, medical information or other sensitive personal data into the public concierge.
• Ordinary site operation. Like most websites, our infrastructure keeps standard technical logs needed to serve pages securely and reliably.
• First-party measurement. The site counts daily aggregate use of audience doors, public service, city, guide and proof routes, atlas controls, AIRA opening and cited-source links, plan completion, capability-profile opening or printing, private handoffs and available contact channels, alongside page views and lead outcomes. It never records message text, contact details, IP addresses, full links or query strings, or a visitor profile in analytics. An intake start can be counted only when the configured form is actually available.

My move context

My move context is an optional browser-local planning scratchpad. It accepts only five fixed, non-sensitive choices: audience, direction, India city, service and broad timing. Nothing is written while you make selections. It is saved only when you choose “Save in this browser”, expires after no more than 30 days, and can be cleared from the same panel.

The saved context is not sent to IKAN merely because you save it. If local storage is blocked, the panel says so and keeps the saved choices only for the current visit. If you explicitly choose the AIRA action, those saved fixed choices are included in the question sent to Anthropic's Claude API. Choosing the planning action opens the appropriate IKAN planning route with the same allowlisted choices. The panel has no name, email, free-text, upload, contact or lead-submission field.

Where the data goes

• AIRA conversations and the move brief.The last 30 messages are kept in session storage in your browser so the conversation can survive navigation in the same tab. “Start over” clears them. The optional move brief keeps only five non-sensitive routing choices in local storage for up to 30 days and can be cleared from its panel at any time. IKAN does not receive the brief merely because it is saved, and does not write the chat transcript into its lead queue unless you separately submit the contact card.
• Arrival-plan answers.The six options you select are sent to Anthropic's Claude API to draft the plan. They are not stored while you are simply answering or drafting. If you explicitly choose “Make it real with this planning context,” the six fixed choices are kept in same-tab session storage for no more than two hours and shown on the contact form until you remove, submit, reset or they expire. Expiry is rechecked before submission. The generated plan prose and AIRA chat transcript are not transferred with those choices. A plan remains informational until a consultant validates a real case.
• Enquiries.Submitted form details are stored in IKAN's lead queue hosted on Upstash for up to 90 days. The record also includes the submission time, a coarse origin and (where present) an allowlisted CTA identifier, the notice version accepted at submission and a shortened browser user-agent string for operational troubleshooting. If operational email alerts are enabled, Resend delivers only an opaque lead reference, the recorded time, the allowlisted purpose and a link to IKAN's protected Lead Desk to an authorised IKAN mailbox. The visitor's name, email address, organisation, free-text message and browser details are not copied into that alert. You can ask IKAN to delete the queue record sooner by writing to the registered office, marked Privacy request.
• Infrastructure.Vercel hosts the website and keeps ordinary security and reliability logs. Anthropic processes AIRA prompts. Upstash stores submitted enquiries and daily aggregate measurement counts. Where the email alert route is enabled, Resend processes the limited reference and routing metadata described above for delivery to IKAN's authorised operations mailbox. Each provider processes data under its own service terms and security controls.
• Voice input. If your browser offers speech recognition and you choose the microphone, your browser or its speech provider may process the audio. The resulting text is placed in the draft field; it is sent to AIRA only when you press Send.
• IKAN films.Website film files and captions are served from IKAN's deployed site after you explicitly open or play them. Standard hosting logs may record ordinary connection data such as IP address, browser information and request time.

Cookies and measurement

This site does not install advertising trackers or a marketing analytics package. It uses a random, same-tab session identifier for abuse controls and records only aggregate first-party event counts. That identifier is not stored with the aggregate counts and is not used to build a visitor profile. AIRA uses browser session storage, not a tracking cookie, to keep the current-tab conversation available. Opted-in plan choices use the same tab-scoped storage for up to two hours. If you choose to build a move brief, its five non-sensitive routing fields use local storage for up to 30 days so they can follow you across pages; you can clear them at any time.

Your rights

You can ask us, at any time, to:

• Access the personal data we hold about you.
• Correct anything that is wrong or out of date.
• Erase your data, where the law allows us to.

Email enquiry@ikan.com or write to the registered office above, mark the request Privacy request, and IKAN will assess and act on it under the law that applies to you. This notice does not publish a universal response-time promise for privacy requests.

What we do not do

• We do not sell personal data.
• We do not use concierge conversations to train an IKAN model.
• We do not sell contact-form details or add them to unrelated marketing without consent.

Questions

Anything unclear, or a request to make, can be sent to enquiry@ikan.com or by post to the registered office above, marked Privacy request.