For people already moving with IKAN
Get back to the right person.
This is a public reconnection guide for an employer, mobility team or RMC-sponsored move that IKAN is already handling.
The reconnection order
Start with the person who already knows the move.
Each step protects the private record and keeps the live decision with the named human responsible for it.
- 01Private relationship
Named consultant first
Use the consultant named in your move emails or invitation.
They remain responsible for live advice, decisions and service recovery. Use the contact details already shared for the move.
- 02Open i-Navigate (opens in a new tab)
Private i-Navigate
Open the private i-Navigate route sent for the move.
It is available only when the programme enables it. This public website is not an account directory or a case portal.
- 03Request a fresh link
Fresh private link
Request a new i-Navigate invitation if the original is unavailable.
Keep the request to a simple reconnection note. Do not include case details, documents or sensitive household information.
- 04
Verified direct desk
Use the direct IKAN desk only if the first three routes are unavailable.
Ask to be reconnected with the active-move team. The desk can provide the appropriate private next step, not public case access.
Keep the right information private
This is a route back, not a place to explain the case.
- Use this page for
- Finding the correct human or private route when an active move needs attention.
- Keep out of public channels
- Case records, passports, medical information, household documents, approvals and private move details.
- If safety is at risk
- This is not an emergency service. For immediate danger, medical or police help, contact the appropriate local emergency service first.
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