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Documentation, guides, and live support for every IKAN surface — assignees, RMCs, vendors, and ikan staff. Most questions are best answered by AIRA.
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- Getting startedAssignee
Getting started with your relocation
Your first sign-in, setting up your family, and the document checklist AIRA builds for you.
- DocumentsAssignee
Uploading and validating documents
What ikan needs, what AIRA checks on every upload, and how to clear a flag fast.
- ImmigrationAssignee
Understanding immigration timelines
When to apply, what each milestone means, and what happens if one slips.
- HousingAssignee
Home, school and healthcare search
How tours, offers and leases work — and what AIRA drafts versus what you sign.
- BillingRMC
RMC: portfolio, approvals and reporting
Reading your portfolio, when AIRA asks for sign-off, and the digests you receive.
- VendorsVendor
Vendor: onboarding, proof and getting paid
Clearing compliance, submitting milestone proof, and how T+0 payouts work.
- PrivacyEveryone
Your data, export and erasure
How to download everything ikan holds about you, and how to request erasure.
For assignees
- Getting started in /my-moveFirst sign-in, family setup, document checklist.
- Uploading documentsWhat ikan needs, what AIRA validates, how to fix flags.
- Immigration timelinesWhen to apply, what changes if a milestone slips.
- Home search etiquetteTour requests, offers, leases — what AIRA drafts vs you sign.
For RMCs
For vendors
Still stuck?
Email support@ikan.co.in or use the live-chat button inside any portal. We aim to acknowledge within 30 minutes during business hours.
Status
Live status of every component is on status.ikan.co.in.